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Frequently Asked Questions

GENERAL QUESTIONS


Q: Is it a real diamond jewelry?

A: We guarantee all our jewelry is 100% genuine and real. If metal is stated to be gold it is solid gold (not gold plated), if platinum it is 95% platinum, if it is stated that the item contains diamonds then all diamonds are natural mined diamonds. Also all diamonds are appraised by GIA, EGL, IJA certified experts using latest tools which allows them to provide the most exact grading. We have been in diamond jewelry industry for over 20 years and would make sure you are happy with the purchase.


Q: Is your jewelry and diamonds certified?

A: Jewelry items sold for $500 and over will come with a certificate stating the metal as well as approximate carat weight, quality of diamonds and the appraised value of the item, in most cases it is sufficient to be used for insurances purposes. Loose diamonds come with certificates which are stated in description of a particular diamond: some from GIA laboratory some from other gemological laboratories such as EGL and IJA.


Q: Do you do custom orders?

A: Yes, we do custom orders. You can read instructions on how to submit a custom order to us here


RETURN POLICY


Q: What Is Your Return Policy?

A: FabFlare Jewelry offers a 14-Day 100% Money-Back Guarantee on all items, no questions asked.

If for any reason you are not completely satisfied and wish to return your item, please follow these simple steps:

Notify us that you wish to return your item within 14 days of receipt and we will issue you a return authorization number. The item must be sent to us within 3 days after you receive this number; which needs to be clearly marked on the outside of the box, and you are responsible for shipping and insurance.
Please note that a restocking fee of $150 is charged for any returned gold or platinum items over $1000.

Once our jewelry experts have inspected your return, your money will be refunded by the same payment method. Items must be returned within 14 days of receipt in their original condition. Items returned without certification will be subject to a $75 replacement fee.


Q: How Do I Exchange An Item?

A: To exchange an item, simply return the original item for a full refund by following the steps above. Then purchase another item of your choice.


SECURE PAYMENT


Q: What Payment Methods Do You Accept?

A: We accept Visa, MasterCard, American Express, Discover and PayPal. In general, credit card orders will only be shipped to an address on file with the credit card company. FabFlare Jewelry may request additional documentation (such as drivers license, photocopy of credit card, etc.) on some transactions.


SAFE SHIPPING


Q: How Much Does Shipping Cost?

A: Standard shipping within US is FREE on all items! All orders are shipped fully insured through USPS and FedEx Express service with Signature Confirmation.


Q: When Will My Order Ship?

A: Once you paid for your purchase it will be shipped within 2 working days or less. Please allow an additional 1-4 working days for FedEx Express shipping.


INTERNATIONAL SHIPPING


Q: Do You Ship Internationally?

A: We ship to following countries: Canada, United Kingdom, Germany, Japan, France, Australia.

CUSTOMS:

Please note that some countries will charge additional fees at local customs (U.S. customers are not subject to any extra charges). Most countries will charge only VAT based on the declared value of the package to be paid upon delivery (most European countries) or import duties (Canada, Australia). These charges are the buyer's responsibility as they are not additional shipping or insurance charges.


APPRAISAL


Q: What is Certificate of Authenticity?

A: We at FabFlare Jewelry have taken the fear factor out of buying diamonds online. Included with your purchase is a certificate appraisal and grading report not only guaranteeing its quality and value, but also providing you with the ultimate peace of mind and confidence that you are dealing with a reputable manufacturer. Each item purchased is accompanied by a Certificate.
- Every Certificate will contain a detailed grading report.
FREE OF CHARGE!
- Every certificate includes detailed information about the 4 important characteristics of your diamond (the 4 C's): cut, color, clarity and carat weight; a picture of the item and an appraised value.
- By combining the certificate and our full refund policy, this assures our customers that they are getting the quality that they paid for.


JEWELRY CUSTOMIZATION


Q: Can I Customize My Ring and Get In Yellow Gold, Pink Gold or Platinum?

A: Yes we offer all colors of gold and platinum settings as well as customization on any item, whether it's a different diamond shape or different gem stone. Please contact us to get more information. Contact Us Here


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